Conditions

 Holiday Campers Camper Rental
As international camper hire broker, we offer a pre-paid, all inclusive product. We work with the best local and international rental companies continuously comparing terms, conditions and prices of all rental companies. However, each location/rental company differs in terms and conditions. The most important terms and conditions which apply to all our rental vehicles are listed in the following information. We are always at your service to answer any questions about additional terms and conditions for a specific location/rental company and there will always be information provided when booking.

 What's included with your camper rental?
The published prices are inclusive of: your choice of rental vehicle, legal liability, theft and damage insurance, partially paid off personal liability and local taxes. Unless otherwise mentioned in the specific rental conditions

 What's not included with your camper rental?
Fuel, personal accident insurances, extras and where applicable, young drivers' surcharges and extra driver surcharges. These costs vary by location. When making your booking you can ask for information about surcharges. NB at most locations windscreens, tyres and towing costs are not covered by the insurance, a liability insurance can be arranged at some locations. An extra insurance can sometimes be mandatory if you are planning to cross borders. All extra options are advised ex local VAT.

 P.A.I.
Personal Accident Insurance. Most travel insurances offer coverage for personal accidents (check before departure). If not covered, you can buy this on collection of your camper.

 NEW No Risk Warranty
In case of accident, theft or break-in, the rental company will hold the renter responsible for the full amount of the personal liability. If and when you are required to pay this personal liability payment at the location, Holiday Campers will later reimburse the costs. We believe in keeping your holiday trouble free. Ask about the terms and conditions. The No Risk Guarantee can be booked in advance when making your reservation at a cost of €3.50 per day. Read the specific conditions.

 Rental period
1 day is interpreted as a period of 24 hours. Included in this 24 hour period is the time where in you collect and return the rental vehicle.

 One way rental
One way rental must always be confirmed in advance and may result in additnal charges. Some rentalcompanies determine minimum rental periods for specific one-way rentals.

 Opening hours
The rental staion's opening hours are visible when making your quote, however rental companies may have fixed operating hours for pick-up and collection of the vehicle.

 Vehicle type and capacity
The stated capacity of the vehicle determined by the number of sleeping places. The type of vehicle given as an example is always one of a category and is subject to availability at the time of renting. We reserve the right to provide an alternative vehicle from the same category determined by the number of passengers and other features.

 Age
At most locations the minimum age of a driver who may rent a vehicle without incurring a surcharge is 21. Drivers and extra drivers above the age of 75 must be in possession of a declaration of health.

 Driving licence
The driver must have held a driving licence for a minimum of one year. Our reservation department must be presented with any supplementary information to your driving licence and may sometimes reject a booking based on this. All drivers must be able to produce a valid driving licence on request of the local authorities.

 Extra drivers
At some locations there can be an extra driver surcharge. Check before booking. The same rules apply to extra drivers as to the main driver.

 Reservation Costs
For each reservation, Holiday Campers charges a booking cost of € 20.00.

 Collecting the vehicle
The name and address of the rental company where you can collect your vehicle is printed at the bottom of the rental voucher. Rentals in the United States may require that you spend your first night in a hotel, before pickup of the vehicle to ensure you are well rested.

 Returning your rental vehicle
At the end of the rental period you must return your vehicle to the correct place at the arranged time undamaged and clean. Check that your vehicle is returned to the same rental company as it was collected from.

 Accidents
In case of an accident you must inform the police immediately and acquire a full police report. You must inform the rental company offices within 24 hours. You should also write your own report, pictures of the vehicle may function as proof. When you do not do this there will be no compensation.

 Liability for the damage
Unless damage to the vehicle is noted in the rental agreement before departure, the hirer will receive a vehicle without problems or visible damage. The hirer is therefore responsible for any damage which occurs as a result of incidents during the rental period to the limit of their personal risk.

 Deposit and fuel
Most vehicle rental companies require you to pay a deposit equivalent to the cost of a full fuel tank and other additional charges incurred during the rental period. A creditcard issued on the name of the main driver is mandatory. All fuel costs must be paid by the renter. It is not possible to be reimbursed for unused fuel. Information over fuel can be found on the rental voucher.

 Special requests
Child seats, roof racks and other extras are on request and subject to availability. In most States in the US child seats for children under 3 years of age are compulsory and must be requested in advance. Children of 3-5 years must always wear a seat belt or sit in a child seat. Usually a surcharge must be paid at the location.

 Surcharges at the location
The price and terms of all additional extras which must be paid at the location are provided ex. VAT, unless otherwise is specified in the specific rental conditions. All locally charged extra's and/or fees can be subject to change without prior notification.

 Cancellation costs

After confirmation of the reservation - € 50.00 + rentalcompanies' cancellation charges

Within 14 days of the collection date - € 100.00 + rentalcompanies' cancellaton charges

No show at the location - 100% of the rental costs.

A bookingfee of €20.00 is applicable to all bookings, even after cancellation.

 Reimbursement
For partially unused vouchers there can be no reimbursement. No reimbursement is given when you collect your vehicle later or return it sooner than the given dates and times. This also applies when you cannot rent the vehicle because you are not in possession of the right official documents.

 Quality Control
If you are, for whatever reason, not satisfied with your rental vehicle, then you are advised to immediately report this at the location of the rental company. We find it very difficult to judge a claim about the state of a vehicle after the rental period is over. Holiday Campers must always be informed of any problems so that we are in a position to find appropriate solutions. Registering a complaint at Holiday Campers in Holland must be done in writing with a copy of the local rental agreement and payment methods. This must be done within 8 weeks of your return. When dealing with the problems and complaints, Holiday Campers will take on the roll of mediator between the hirerer and the rental company. Voluntary insurance payments paid at the location cannot be reimbursed. No reimbursement can be made if you have accepted certain alternatives at the location without intervention or information from Holiday Campers

 Mechanical problems
In the case of mechanical problems you must immediately inform the rental company, the telephone number can be found on the rental agreement. Permission for reparations or a replacement vehicle must be given by the local rental company.

 Rental agreement
Holiday Campers is an intermediary for the rental company, the rental agreement is made up by the vehicle rental company which provides the rental vehicle. Customers are therefore subject to the terms and conditions of the rental contract and the laws of the land wherein the vehicle is rented. Holiday Campers is therefore not responsible for loss, damage or changes to the vehicle, delays or changes which happen because of civil conflict, corporate dilemmas including air traffic, terrorist activity, natural or nuclear disasters, fire or unfavourable weather conditions, cancelled flights, or airline bankruptcies.

 Prices
The published prices apply at the moment of going to print. However changes in federal, state or local laws and taxes can cause price increases. We reserve the right to adjust our brochure prices at any given moment with increases or decreases in the stated prices.

All prices are given in euros and are inclusive of VAT.

 Payment
It’s important that your payment is credited to one of our Holiday Campers accounts. You can pay the rental costs via a bank transfer (this can take a few days to process), a one time direct debit or per credit card (Visa, EuroCard / MasterCard). For last minute bookings a direct debit payment or credit card payment are the fastest methods.

Allow for printing errors, Holiday Cars, registered ANVR-lid 9510